Frank Heavlin began his 40-year career in the hotel industry in 1976 with the Marriott Corporation. In his 13 years at Marriott, he held various positions culminating with Corporate Food & Beverage Director. Frank then joined the Walt Disney Company where he worked for three years as Corporate Director of Operations/Food & Beverage and was responsible for overall concept development and hotel/non-park operations. Foremost in his accomplishment sat Disney were the openings of the Five-Star Grand Floridian Hotel, Pleasure Island, Caribbean Beach, Typhoon Water Park, and his contribution as a member of the Concept and Development Team for Euro-Disney. Frank has also worked at Interstate Hotel Corporation where he was initially a General Manager and subsequently was promoted to Corporate Director of Operations. Frank created Heavlin Management Company (HMC) in 1991 when he acquired the Five Star restaurant, The Coach and Six, located in Buck Head Atlanta. During his five years of ownership he was successful in obtaining the coveted D'RONA Award for three years in a row, i including 3Five-Star, Five-Diamond Awards from AAA. The Coach and Six was sold, and HMC stayed dormant during the time Frank was with the Davidson Hotel Company. Frank was the Senior Vice President of Operations for Davidson Hotel Company. He oversaw three Regional Vice Presidents, Vice President of Sales & Marketing and the Vice President Food & Beverage. He successfully managed 30 full service hotels and resorts. Frank joined Sunstone Hotel Properties, Inc. in May of 2001 as Regional Vice President of Operations for the Rochester portfolio re-development. This group of hotels had a 32% increase in value in just twenty four months. In 2004 Frank reopened HMC at the request of Bob Alter from Sunstone Hotels. Bob's request was for HMC to operate the San Marcos Resort in Chandler, Arizona, as Sunstone Hotels had decided to eliminate several hotels when they were applying to Wall Street for a REIT. From 2004 until 2010 HMC built a portfolio of five hotels, which included Crowne Plaza San Marcos, Chandler, AZ; Sheraton Four Points, Tempe, AZ; DaysInn, Tempe, AZ; Marriott Residence and Marriott Springhill Suites. On November 13, 2012, HMC started a new venture with the purchase of the Crowne Plaza Phoenix Airport Hotel. The Crowne Plaza Phoenix Airport has undergone a complete renovation and is performing very well. Its present quality score, as it relates to the entire brand of 225 Crowne Plaza Hotels, is ranked at number 5. He has also completed the purchase of additional hotels; Hilton/Hampton Inn & Suites in Scottsdale, Arizona, Holiday Inn & Suites Phoenix(Arizona) Airport North, Salmon Falls Resort (Ketchikan, Alaska) and Edgewater Inn Restaurant & Marina (Ketchikan, Alaska).
Executive Vice President
Darlene Heavlin, in her present position of Executive Vice President for Heavlin Management Company is responsible for all revenues and Sales & Marketing for all HMC assets. Darlene has an excellent resume and has worked for some of the most premier management companies in the US. Some of Darlene's previous positions include the National Director of Business Development for Sun Stone Hotels; she was instrumental in developing the new national sales program for Sunstone Hotels, which led them to a public offering in 2004. Prior to Sunstone Hotel Properties, Inc. she worked with the Rochester Convention & Visitors Bureau. Preceding the CVB position she worked for Davidson Hotel Company as Regional Director of Sales & Marketing directly responsible for the Sales & Marketing efforts for fifteen of the company's full service hotels and resorts. Darlene worked directly with the sales and catering staffs implementing proper training procedures and overseeing sales efforts to ensure revenue maximization. Prior to joining Davidson, Darlene worked for eight years with Interstate Hotels as Sales Manager and Director of Group Sales for the Minneapolis Marriott, Corpus Christi Marriott, Pittsburgh Green Tree Marriott, and the Cincinnati Marriott. In 2004 HMC took over the management of the San Marcos Golf Resort and reflagged the hotel to a Crowne Plaza, which Darlene was responsible for the re-branding, Sales & Marketing. She also performed as Hotel Manager for Crowne Plaza San Marcos, in addition to supporting other HMC managed properties. November 13, 2012, HMC started a new venture and purchased the Crowne Plaza Phoenix Airport. Darlene served as General Manager for two years elevating the Crowne Plaza Phoenix Airport to the highest tier of quality in the top 10 Crowne Plazas in the United States.
Chief Financial Officer
Kevin Jackson is Chief Financial Officer for HMC Hospitality. He has more than 20 years of financial and business experience in the hospitality industry. As Chief Financial Officer he oversees all financial aspects and investment activity of HMC Hospitality. Prior to his role with HMC Hospitality, Kevin held senior finance and accounting positions with Landry's, Inc., a large privately held owner and operator of a multi-branded dining, hospitality, entertainment and gaming business, and with Wyndham Worldwide, a multi-billion dollar publicly traded hospitality company. While at Wyndham Worldwide, he helped manage the acquisition and integration of the Wyndham hotel management and franchising business for Wyndham Worldwide's hotel division. Kevin began his career in the financial industry at PricewaterhouseCoopers as an assurance manager where he became a certified public accountant, a designation he currently maintains. Kevin also holds an MBA degree in addition to a bachelor's degree in accounting.
Vice President of Operations
Jeremy Bratcher brings over 20 years of diverse industry experience as a strategic performance-driven leader. Jeremy joined Heavlin Management from Island Hospitality Management where he held the role of Regional Vice President. During this time, he was responsible for all performance aspects for a portfolio of hotels across Hilton, Marriott, IHG, and Starwood brands in the Southeast. He was recognized for the development and advancement of multiple on-property leaders, significant year-over-year improvements in guest service scores, and enhanced performance for top line revenue and profitability across the portfolio. Prior to his time at Island Hospitality, Jeremy held the role of Senior Director, Full Service Franchise Operations with Starwood Hotels & Resorts where he led an integrated cross-functional team that was recognized for numerous achievements for a portfolio of upper-upscale and luxury hotels in the Midwest encompassing 46 hotels and over $450 million in annual revenue. During the previous 5 years, Jeremy progressed upward at InterContinental Hotels Group, ultimately holding the role of Regional Director, Hotel Opening Services & Transitions where he was responsible for leading and developing the field-based team of consultants across North America. While at IHG, Jeremy was recognized for numerous accomplishments and promotions, played an integral role in the launch of EVEN Hotels, led a beta test for the Crowne Plaza brand team in Bangkok, Thailand, presented to various ownership groups and advisory councils, and was individually responsible for the onboarding of the company's most high profile and challenging properties. Jeremy's earlier experience includes multiple General Manager and department head positions at Marriott and Hilton branded hotels from coast to coast. Jeremy is a graduate of the University of Kentucky with a B.A.
Corporate Director of Revenue Management
Nicole Fielder is an innovative professional who joined the hospitality industry in 1999. Starting at the Front Desk and progressing through various roles within Operations and General Management, she found her true passion in Reservations and Revenue Management. After spending 8 years with IHG, Nicole joined the Heavlin Management team in 2010 as the Front Office Manager at the Crowne Plaza San Marcos and was shortly promoted to role of Revenue Manager. Having the opportunity to return to her operational roots, Nicole for a short time became General Manager of two mid-scale hotels where her skills and knowledge of the industry progressed and sharpened. Since her real passion is within Revenue Management, she now holds the role of Corporate Director of Revenue Management and is responsible for the development and implementation of the various revenue management strategies for HMC's diverse portfolio. Nicole has her Bachelor of Technical Management and Masters of Business Management degrees.
Corporate Director of Human Resources
With more than 25 years of experience in the hospitality industry, Nan has served inboth, on-site operations and corporate roles for leading companies such as BlueStar Resort & Golf, Starwood Hotels & Resorts, Loews Hotels and Troon Golf. She is a Human Resources professional with extensive experience in operations, training facilitation, talent development and brandmarketing. After completing her Bachelor's Degree in Marketing from the University of Maryland, Nan's career began in operations with ITT Sheraton at the former Sheraton Washing ton Hotel and the Sheraton Hotels of New York. While working in New York, she completed her Masters of Science in Hospitality Industry Studies from New York University and was then chosen to lead the Standards and Quality Assurance program for the Sheraton brand team after the merger with Starwood Hotels & Resorts. In 2006, she joined Loews Hotels as their Corporate Training Manager working for the Development and Education team and assisting as needed in human resources. Since 2008, Nan has settled into Human Resources roles for Troon Golf and Davidson Hotel Company. In her last position as Director of People Services she was responsible for all human resources related activities throughout BlueStar's network, includingdeveloping and communicating team member policies, recruitment and selection, training and development. Since 2009, Nan has worked with Girls on the Run, a non-profit program that works to encourage pre-teen girls to develop self-respect and healthy lifestyles. She has previously coached for the organization and currently sits on the executive board.
Corporate Director of Sales & Marketing
Deborah Lahti, our new Corporate Director of Sales, joined the Heavlin Team mid 2016 as our Regional Director of Sales for our two Alaska Properties. Prior to taking on Alaska, Deb worked with Starwood Hotels for over 11 years. Deb's career began in Scottsdale after receiving a Bachelor of Science in Hotel, Restaurant and Tourism Management and minors in both Marketing and Business Administration. Deb has a passion for hospitality and has worked within Group Sales, Catering and Convention Services in New Mexico, Arizona and Alaska. She also has experience with all levels of properties from Limited Service to Resorts. Throughout her career, she has worked with several Brands in properties that were Managed and Franchised and Independently Owned. Deb has called Arizona home for the past 15 years with her husband, 2 children and 2 hounds.
Corporate Director of Food & Beverage
Pietra Bijos relocated from California to Arizona in March 2016 to provide leadership, direction, knowledge, training, budgeting and marketing talents to the kitchen, restaurant, lounge and banquet departments at Crowne Plaza Phoenix Airport. Her contribution led to a prompt promotion to Corporate Director of Food & Beverage. Pietra has an MBA in Hotel Management from the University Center Cesar Ritz- Brig, Switzerland, an MBA in Marketing from Getulio Vargas Foundation, Rio de Janeiro, Brazil and a BS-Business from University Candido Mendes, Rio de Janeiro, Brazil. Her career in hotels to date has included a wide variety of Food & Beverage positions such as Bartender, Server, Banquet Manager, Catering & Convention Services Manager, Food and Beverage Manager and Director of Food & Beverage. She has also held the key role of General Manager for Live Nation Entertainment in Hollywood, General Manager for SBE Entertainment in West Hollywood and Area Director of Food & Beverage for JP Allen, Inc. overseeing their IHG Hotel Group.
She is a Well-rounded Corporate Regional Controller, has been in the Hospitality Industry for over 25 years. Her back ground started at UCLA with Bachelors in Business Economics, with a minor in Finance and a Masters in Accounting. She truly loves what she does because Accounting is her passion and numbers on a P&L tell her the story of what's happening in the Hotel. She began her career in a CPA office for 5 wonderful years, specialized in auditing restaurants and Hotels. After tasting the Hospitality bug, the client persuaded me to come work for him as a Controller. Have been loving since. She has worked for boutique hotels (the viceroy) (Noble House) and also corporate Hotels (IHG)Her Many roles have been the following: A Controller /HR, Cluster Controller and Corporate Controller and Interim GM. When given the opportunity to come work for Heavlin Management CO. She was truly excited. She interviewed with Frank and Darlene and knew this is the place she wanted to be. She started in September of 2016.
Corporate Director of Information Technology
Derek Alvey serves as the Technology Director for HMC Hospitality and works to insure the uptime and reliability of networks and systems at all HMC properties. Over the last 10 years, He has worked as a technician and manager for several IT firms in the Phoenix area as well as a successful independent IT consultant for the small and medium business. Before that, Derek gained leadership skills while working as a warehouse manager and later a Sales Representative for several large Electrical Distribution firms while earning his Bachelor's degree in Information Technology. Derek brings his experience, technical and leadership skills to his current position within HMC Hospitality to provide a wide array of technology support to the Hospitality Industry. Derek is married with one child. He currently resides in Gilbert Arizona.