Frank Heavlin began his 40-year career in the hotel industry in 1976 with the Marriott Corporation. In his 13 years at Marriott, he held various positions culminating with Corporate Food & Beverage Director. Frank then joined the Walt Disney Company where he worked for three years as Corporate Director of Operations/Food & Beverage and was responsible for overall concept development and hotel/non-park operations. Foremost in his accomplishment sat Disney were the openings of the Five-Star Grand Floridian Hotel, Pleasure Island, Caribbean Beach, Typhoon Water Park, and his contribution as a member of the Concept and Development Team for Euro-Disney. Frank has also worked at Interstate Hotel Corporation where he was initially a General Manager and subsequently was promoted to Corporate Director of Operations. Frank created Heavlin Management Company (HMC) in 1991 when he acquired the Five Star restaurant, The Coach and Six, located in Buck Head Atlanta. During his five years of ownership he was successful in obtaining the coveted D'RONA Award for three years in a row, i including 3Five-Star, Five-Diamond Awards from AAA. The Coach and Six was sold, and HMC stayed dormant during the time Frank was with the Davidson Hotel Company. Frank was the Senior Vice President of Operations for Davidson Hotel Company. He oversaw three Regional Vice Presidents, Vice President of Sales & Marketing and the Vice President Food & Beverage. He successfully managed 30 full service hotels and resorts. Frank joined Sunstone Hotel Properties, Inc. in May of 2001 as Regional Vice President of Operations for the Rochester portfolio re-development. This group of hotels had a 32% increase in value in just twenty four months. In 2004 Frank reopened HMC at the request of Bob Alter from Sunstone Hotels. Bob's request was for HMC to operate the San Marcos Resort in Chandler, Arizona, as Sunstone Hotels had decided to eliminate several hotels when they were applying to Wall Street for a REIT. From 2004 until 2010 HMC built a portfolio of five hotels, which included Crowne Plaza San Marcos, Chandler, AZ; Sheraton Four Points, Tempe, AZ; DaysInn, Tempe, AZ; Marriott Residence and Marriott Springhill Suites. On November 13, 2012, HMC started a new venture with the purchase of the Crowne Plaza Phoenix Airport Hotel. The Crowne Plaza Phoenix Airport has undergone a complete renovation and is performing very well. Its present quality score, as it relates to the entire brand of 225 Crowne Plaza Hotels, is ranked at number 5. He has also completed the purchase of additional hotels; Hilton/Hampton Inn & Suites in Scottsdale, Arizona, Holiday Inn & Suites Phoenix(Arizona) Airport North, Salmon Falls Resort (Ketchikan, Alaska) and Edgewater Inn Restaurant & Marina (Ketchikan, Alaska).
Executive Vice President
Darlene Heavlin, in her present position of Executive Vice President for Heavlin Management Company is responsible for all revenues and Sales & Marketing for all HMC assets. Darlene has an excellent resume and has worked for some of the most premier management companies in the US. Some of Darlene's previous positions include the National Director of Business Development for Sun Stone Hotels; she was instrumental in developing the new national sales program for Sunstone Hotels, which led them to a public offering in 2004. Prior to Sunstone Hotel Properties, Inc. she worked with the Rochester Convention & Visitors Bureau. Preceding the CVB position she worked for Davidson Hotel Company as Regional Director of Sales & Marketing directly responsible for the Sales & Marketing efforts for fifteen of the company's full service hotels and resorts. Darlene worked directly with the sales and catering staffs implementing proper training procedures and overseeing sales efforts to ensure revenue maximization. Prior to joining Davidson, Darlene worked for eight years with Interstate Hotels as Sales Manager and Director of Group Sales for the Minneapolis Marriott, Corpus Christi Marriott, Pittsburgh Green Tree Marriott, and the Cincinnati Marriott. In 2004 HMC took over the management of the San Marcos Golf Resort and reflagged the hotel to a Crowne Plaza, which Darlene was responsible for the re-branding, Sales & Marketing. She also performed as Hotel Manager for Crowne Plaza San Marcos, in addition to supporting other HMC managed properties. November 13, 2012, HMC started a new venture and purchased the Crowne Plaza Phoenix Airport. Darlene served as General Manager for two years elevating the Crowne Plaza Phoenix Airport to the highest tier of quality in the top 10 Crowne Plazas in the United States.
Corporate Director of Revenue Management
Nicole Fielder is an innovative professional who joined the hospitality industry in 1999. Starting at the Front Desk and progressing through various roles within Operations and General Management, she found her true passion in Reservations and Revenue Management. After spending 8 years with IHG, Nicole joined the Heavlin Management team in 2010 as the Front Office Manager at the Crowne Plaza San Marcos and was shortly promoted to role of Revenue Manager. Having the opportunity to return to her operational roots, Nicole for a short time became General Manager of two mid-scale hotels where her skills and knowledge of the industry progressed and sharpened. Since her real passion is within Revenue Management, she now holds the role of Corporate Director of Revenue Management and is responsible for the development and implementation of the various revenue management strategies for HMC's diverse portfolio. Nicole has her Bachelor of Technical Management and Masters of Business Management degrees.
Corporate Director of Human Resources
With more than 25 years of experience in the hospitality industry, Nan has served inboth, on-site operations and corporate roles for leading companies such as BlueStar Resort & Golf, Starwood Hotels & Resorts, Loews Hotels and Troon Golf. She is a Human Resources professional with extensive experience in operations, training facilitation, talent development and brandmarketing. After completing her Bachelor's Degree in Marketing from the University of Maryland, Nan's career began in operations with ITT Sheraton at the former Sheraton Washing ton Hotel and the Sheraton Hotels of New York. While working in New York, she completed her Masters of Science in Hospitality Industry Studies from New York University and was then chosen to lead the Standards and Quality Assurance program for the Sheraton brand team after the merger with Starwood Hotels & Resorts. In 2006, she joined Loews Hotels as their Corporate Training Manager working for the Development and Education team and assisting as needed in human resources. Since 2008, Nan has settled into Human Resources roles for Troon Golf and Davidson Hotel Company. In her last position as Director of People Services she was responsible for all human resources related activities throughout BlueStar's network, includingdeveloping and communicating team member policies, recruitment and selection, training and development. Since 2009, Nan has worked with Girls on the Run, a non-profit program that works to encourage pre-teen girls to develop self-respect and healthy lifestyles. She has previously coached for the organization and currently sits on the executive board.
Corporate Director of Information Technology
Derek Alvey serves as the Technology Director for HMC Hospitality and works to insure the uptime and reliability of networks and systems at all HMC properties. Over the last 10 years, He has worked as a technician and manager for several IT firms in the Phoenix area as well as a successful independent IT consultant for the small and medium business. Before that, Derek gained leadership skills while working as a warehouse manager and later a Sales Representative for several large Electrical Distribution firms while earning his Bachelor's degree in Information Technology. Derek brings his experience, technical and leadership skills to his current position within HMC Hospitality to provide a wide array of technology support to the Hospitality Industry. Derek is married with one child. He currently resides in Gilbert Arizona.
Corporate Director of Food & Beverage
Pietra Bijos relocated from California to Arizona in March 2016 to provide leadership, direction, knowledge, training, budgeting and marketing talents to the kitchen, restaurant, lounge and banquet departments at Crowne Plaza Phoenix Airport. Her contribution led to a prompt promotion to Corporate Director of Food & Beverage. Pietra has an MBA in Hotel Management from the University Center Cesar Ritz- Brig, Switzerland, an MBA in Marketing from Getulio Vargas Foundation, Rio de Janeiro, Brazil and a BS-Business from University Candido Mendes, Rio de Janeiro, Brazil. Her career in hotels to date has included a wide variety of Food & Beverage positions such as Bartender, Server, Banquet Manager, Catering & Convention Services Manager, Food and Beverage Manager and Director of Food & Beverage. She has also held the key role of General Manager for Live Nation Entertainment in Hollywood, General Manager for SBE Entertainment in West Hollywood and Area Director of Food & Beverage for JP Allen, Inc. overseeing their IHG Hotel Group.