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As a Full-Service Management Company, our organization focuses on underperforming assets and turnaround properties. By using our hospitality resources, brand knowledge, operating systems and sales and revenue expertise, Heavlin Management Company is able to achieve higher performance and deliver bottom line revenues.

OPERATIONS

  • Monitors their competitive sets for performance drive to achieve the highest possible return on investment
  • Each hotel team is partnered with an experienced team of specialists in sales and marketing, revenue management, finance, e-commerce support, technology, business systems applications, food & beverage, catering, human resources and public relations.
  • Our specialized teams is focused on each property to ensure it is properly positioned in each market, operates at their full investment potential and generates peak financial returns
  • Dedicated to provide a balance between Guest Satisfaction and the Margin of Return
 

FOOD & BEVERAGE AND CATERING SERVICES

  • Establishes portfolio revenue initiatives that correlates with on-going in-depth revenue reviews and production
  • Development in the creation of food & beverage outlets and banquet menu planning
  • Mentors, trains and recruit for talent to enhance each property
  • Consistently ensuring each property is competitive within each market for pricing analysis in banquet/catering and food & beverage outlets
  • Guides and assist in the Budget and Marketing Plan process

SALES AND MARKETING

  • Sales channels are developed, coordinated and monitored
  • Implement, develop and maintain RevPar Goals, Strategies for group and transient demands
  • Coordinates coverage of top accounts, including direct sales calls
  • Assist hotels with development and implementation of best practices
  • Mentors, trains and recruit for talent for property sales and revenue management teams
  • Our dedicated team provides public relations, e-commerce assistance and strategy development
  • Guides and assist in the Budget and Marketing Plan process
  • Maintains revenue standards and practices as dictated by the various brands.
  • Participation and membership in key sales related organizations.
  • Utilize latest Delphi multi-property system - a competitive tool to boost sales and catering business.
 

REVENUE MANAGEMENT

  • Monitors and directs portfolio revenue management
  • Positions each property within its respective market to achieve optimum levels of revenue.
  • Facilitates yield management techniques and prices to meet demand
  • Ensure optimum communication and property availability via distribution channels
  • Budgeting and Forecasting
  • Provides guidance and strategic input during RFP season.
  • Meets certification requirements as dictated by each brand within portfolio

HUMAN RESOURCES

  • Standard Operating Procedures in place for all necessary HR-related topics.
  • Strict enforcement of staffing guidelines/ staffing labors based on business demand
  • Training programs, including
    • Hotel brand requirements
    • HMC Orientation
    • Safety Training
  • Competitive wage and benefits packages. We test each marketplace and determine the fair rate for a respective position.
  • Train the Trainer approach
 

FINANCE

  • Invest and plan for the future by providing strategic and invaluable resources.
  • Financial Statement and Balance Sheet production and analysis
  • Accurate and timely reporting
  • Comprehensive annual budgeting
  • Effective cash management and cash flow reporting.
  • Payroll administration in conjunction with state and federal regulations.

INFORMATION TECHNOLOGY

  • Experienced Director of Information Technology on staff and available for guidance.
  • Committed to providing support with acquisitions, applications, systems, hardware, security, and networks.
  • Email as an internal means of communication.
  • Strategically develop short-term and long-term plans to ensure infrastructure capacity meets future requirements.
  • Design, implementation and maintenance of Microsoft Windows Networks as well as redundancy and storage solutions.
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